Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide …
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Latest Podcasts and Posts
New AI Tool Creates Such Realistic Audio It’s Scary: NotebookLM
Over the past few days, I’ve been exploring a new, experimental AI tool from Google, NotebookLM, which promises something truly remarkable: …
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The Illusion of Choice with Richard Shotton
In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major …
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Better Customer Interactions: New HBR Study
In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata …
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How To Use Automatic Compliance Triggers | Brainfluence Brief
In a new Brainfluence Brief, Roger Dooley chats with behavioral marketing expert Nancy Harhut about automatic compliance triggers and how they can be …
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Tightwads and Spendthrifts with Scott Rick
In this episode of Brainfluence, Roger Dooley sits down with Scott Rick, author of "Tightwads and Spendthrifts," to delve into the psychological …
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Negotiation Essentials with Keld Jensen
In this episode of Brainfluence we dive into the psychological triggers that influence decisions with negotiation guru Keld Jensen. Keld brings a …
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Mindstuck with Michael McQueen
In this episode of Brainfluence, we dive deep into the psychology of persuasion with Michael McQueen, an acclaimed speaker and author from Sydney, …
Micah Solomon: The Art of Exceptional Customer Experience
In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer …
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