Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide …
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Latest Podcasts and Posts
New AI Tool Creates Such Realistic Audio It’s Scary: NotebookLM
By Roger Dooley
Over the past few days, I’ve been exploring a new, experimental AI tool from Google, NotebookLM, which promises something truly remarkable: …
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The Illusion of Choice with Richard Shotton
By Roger Dooley
In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major …
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Better Customer Interactions: New HBR Study
By Roger Dooley
In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata …
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How To Use Automatic Compliance Triggers | Brainfluence Brief
By Roger Dooley
In a new Brainfluence Brief, Roger Dooley chats with behavioral marketing expert Nancy Harhut about automatic compliance triggers and how they can be …
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Tightwads and Spendthrifts with Scott Rick
By Roger Dooley
In this episode of Brainfluence, Roger Dooley sits down with Scott Rick, author of "Tightwads and Spendthrifts," to delve into the psychological …
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Negotiation Essentials with Keld Jensen
By Roger Dooley
In this episode of Brainfluence we dive into the psychological triggers that influence decisions with negotiation guru Keld Jensen. Keld brings a …
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Mindstuck with Michael McQueen
By Roger Dooley
In this episode of Brainfluence, we dive deep into the psychology of persuasion with Michael McQueen, an acclaimed speaker and author from Sydney, …
Micah Solomon: The Art of Exceptional Customer Experience
By Roger Dooley
In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer …
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