Colin Shaw is the Founder and CEO of Beyond Philosophy, one of the world's leading customer experience consultancy and training companies. Also a …
Continue Reading about How Smart Brands Improve Customer Experience with Colin Shaw →
Main Content
Latest Podcasts and Posts
Digital Marketing That Works with Krista Neher
Krista Neher is the CEO of Boot Camp Digital, a best-selling author, and an international speaker. With over 10 years of branding and marketing …
Continue Reading about Digital Marketing That Works with Krista Neher →
This Bizarre Support Chat Will Make You Laugh. Or Cry. | #FrictionHunter
Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. (One reason for …
Continue Reading about This Bizarre Support Chat Will Make You Laugh. Or Cry. | #FrictionHunter →
Humor That Works with Drew Tarvin
Andrew Tarvin claims to be the world’s first Humor Engineer, teaching people how to get better results while having more fun. Combining his background …
How Walmart Applies Behavioral Science with Jason Hreha
Jason Hreha is one of the world’s leading applied behavioral scientists. He studied neuroscience at Stanford University, where he was the lead …
Continue Reading about How Walmart Applies Behavioral Science with Jason Hreha →
Sticky Friction from Low-Trust Labels | #FrictionHunter
My office closet looked a lot like those overstuffed cartoon closets where the character opens the door and is showered with tennis rackets, golf …
Continue Reading about Sticky Friction from Low-Trust Labels | #FrictionHunter →
Bring Your Brain to Work with Art Markman
Art Markman is the Annabel Irion Worsham Centennial Professor of Psychology and Marketing at the University of Texas at Austin, as well as Executive …
Continue Reading about Bring Your Brain to Work with Art Markman →
Scientific Innovation and High-Tech Craft Whiskey with Doug Hall
Doug Hall is an inventor, researcher, and educator, as well as the founder of the Eureka! Ranch, Innovation Engineering Institute, and Brain Brew …
Continue Reading about Scientific Innovation and High-Tech Craft Whiskey with Doug Hall →
Billionaires and Bureaucrats in India with James Crabtree
James Crabtree is a Singapore-based author and journalist, an Associate Professor of Practice at the Lee Kuan Yew School of Public Policy, and a …
Continue Reading about Billionaires and Bureaucrats in India with James Crabtree →
