Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario …
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New AI Tool Creates Such Realistic Audio It’s Scary: NotebookLM
Over the past few days, I’ve been exploring a new, experimental AI tool from Google, NotebookLM, which promises something truly remarkable: high-quality, human-sounding conversations generated …
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The Illusion of Choice with Richard Shotton
In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major brands like Google and Mondelez. Shotton specializes …
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Better Customer Interactions: New HBR Study
In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata Communications. Our guest, Mauro Carobene, VP and Global …
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How To Use Automatic Compliance Triggers | Brainfluence Brief
In a new Brainfluence Brief, Roger Dooley chats with behavioral marketing expert Nancy Harhut about automatic compliance triggers and how they can be effectively used in marketing. Here are some …
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Tightwads and Spendthrifts with Scott Rick
In this episode of Brainfluence, Roger Dooley sits down with Scott Rick, author of "Tightwads and Spendthrifts," to delve into the psychological forces that shape our spending behaviors. Are you a …
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