In this podcast episode, Roger Dooley chats with Matt Dixon, author of The JOLT Effect and founding partner of DCM Insights, about the concept of effortful experiences and the impact of customer …
Trust & Inspire with Stephen M. R. Covey
A lack of trust, especially during these times of the "new normal," can cost organizations worldwide dearly. Now that remote working is gradually becoming the norm, organizations like Netflix that …
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Sludge with Cass Sunstein
Cass Sunstein is currently the Robert Walmsley University Professor at Harvard. He is the founder and director of the Program on Behavioral Economics and Public Policy at Harvard Law School. In 2018, …
The Ministry of Common Sense with Martin Lindstrom
Martin Lindstrom is the founder and chairman of Lindstrom Company, the world’s leading brand and culture transformation group. He has been named one of the “World’s 100 Most Influential People” by …
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A New Business Model: The Interaction Field with Erich Joachimsthaler
Erich Joachimsthaler is an award-winning author, co-author, speaker, visiting professor at many of the world’s leading schools, and Founder and CEO of VIVALDI, one of the largest independent global …
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Customer Experience Pioneer Jeanne Bliss on #CX and Legacy
Jeanne Bliss has been helping companies like Land’s End and Microsoft Corp create deeper bonds with their customers for 35 years. She has shepherded a whole new breed of leader into the marketplace, …
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Dilbert Creator Scott Adams on Loserthink, Bureaucracy, and More
Scott Adams is the creator of the Dilbert comic strip, with an estimated 150 million readers across 65 countries. Scott also has dozens of books in print, including his most recent title, Loserthink: …
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Does Your Backup Plan Really Work? #FrictionHunter
Monday was Columbus Day in the U.S. It's not much of a holiday these days for most Americans. Just about every business was open, and I saw UPS, Fedex, and Amazon making deliveries in the …
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Saving 5,000 Minutes of Teacher Productivity | #FrictionHunter
Would you change a process to save a mere 30 seconds of time? A half minute doesn't seem like enough wasted effort to worry about. But, educator Karen Lewis, author at Practical Pedagogy, did the …
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