Author and Keynote Speaker
Roger Dooley is an author, international keynote speaker, founder of the consultancy Dooley Direct, and co-founder of College Confidential, the leading college-bound website. He writes the popular …
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In response to my call for examples of high-friction customer experiences, my friend and NMSBA founder Carla Nagel pointed out how annoying a customer service communication can be when it comes from a …
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Rick DeLisi is the principal executive advisor for the Gartner Group, where he focuses on helping executives unlock the extraordinary potential of communication to solve business problems and …
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