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All Posts Tagged Tag: ‘friction’

Why Convenience Wins with Shep Hyken

Why Convenience Wins with Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Also a National …

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Revealing the Invisible with Thomas Koulopoulos

Revealing the Invisible with Thomas Koulopoulos

My guest today has been called “one of the truly deep thinkers in the arena of technology and culture” (Geoff …

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Friction, Advertising, and Passion Brands with Jeff Rosenblum

Friction, Advertising, and Passion Brands with Jeff Rosenblum

Jeff Rosenblum may be one of the few to say that we ask our advertisements to do too much. But in an …

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The Inner Lives of Markets with Ray Fisman

Ep #125: The Inner Lives of Markets with Ray Fisman

Just as customers are influenced by marketing, firms change their tactics in light of buyers’ responses. How might markets be influenced …

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